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KLEIA

Agentic orchestration for the future of primary healthcare

Why KLEIA?

Why KLEIA is a transformation catalyst

1.Reducing administrative burden on MOAs & providers:

Challenge today

MOAs spend large portions of their time answering phones,
managing schedules, and chasing follow-ups — leaving less time for patient care

KLEIA impact

  • Automates call handling, appointment booking, reminders, and follow-ups
  • Frees MOAs from repetitive tasks so they can focus on high-value patient interactions
  • Providers see fewer no-shows & better-prepared patients, leading to efficient encounters

2. Improving access & reducing patient frustration:

Challenge today

Patients face long hold times, missed calls, complex chatbots, patient portals and inconsistent communication

KLEIA impact

  • Provides 24/7 availability so patients can book or manage appointments anytime
  • Reduces abandoned calls and ensures no patient is lost due to accessibility barriers
  • Offers multilingual, culturally sensitive communication, bridging access gaps

3. Reducing no-shows & optimizing scheduling

Challenge today

No-shows cost clinics and the healthcare system millions, while
manual rescheduling clogs staff time.

KLEIA impact

  • Sends proactive reminders via voice SMS, or email.
  • Allows instant rescheduling when patients confirm they cannot attend
  • Optimizes physician scheduling providing them autonomy on appointment types

4. Strengthening care continuity & patient engagement

Challenge today

Patients often “fall through the cracks” after appointments, especially those with chronic conditions or post-discharge care needs.

KLEIA impact

  • Automates post-visit follow-ups (e.g., “How are you doing since your visit?”)
  • Sends personalized educational resources to reinforce care plans
  • Escalates concerning responses to a nurse or MOA

Projected wins in efficiency (First Year)

  • 30% reduction in call handling load for MOAs
  • 30–40% reduction in no-shows through reminders & rescheduling
  • 20% increase in appointment fill rates from backfilling cancellations
  • Higher patient satisfaction from faster access and follow-ups
Contact Us
From Data to Decisions.

KLEIA as a healthcare system
transformation catalyst

Patient data aggregation & enrichment

  • Today: Much of patient interaction data (phone calls, questions, reasons for cancellations, care concerns) is lost or unstructured
  • Transformation frontier: Builds a new layer of patient intelligence that enriches EMRs beyond clinical notes, enabling early risk detection

Population health & preventive care activation

  • Today: Preventive screenings, chronic disease management, and follow-ups are inconsistent due to limited staff bandwidth
  • Transformation frontier: KLEIA becomes a population health outreach engine, supporting public health goals and clinic incentives (like those tied to quality-based funding)

Real-Time practice analytics & operational intelligence

  • Today: Clinics don’t have real-time insights into their operational efficiency
  • Transformation frontier: Turns clinics into data-driven organizations, with predictive scheduling and resource allocation

Patient experience analytics & sentiment monitoring

  • Today: Clinics rely on surveys or complaints for feedback, which are episodic and biased
  • Transformation frontier: Creates a feedback loop for continuous quality improvement (CQI) turning patient voices into measurable performance indicators

Integration with broader health system

  • Today: Primary care clinics are siloed from community health, pharmacies, and hospitals
  • Transformation frontier: KLEIA becomes a connective tissue for integrated care, supporting Primary Care Networks’ (PCNs) vision of team-based, coordinated care
About PJ

Patient Journey Mapping

We replace static journey mapping with intelligent, adaptive modeling. By applying process science and AI to real-world health data, our platform visualizes and optimizes the entire patient experience. This enables health systems to predict delays, align stakeholder actions, and build data-driven pathways that accelerate recovery and reduce costs.

Process Science at the Core

  • Leverages methodologies like process mining, workflow simulation, and care pathway analysis.
  • Maps actual patient journeys using timestamped EMR/EHR data, not assumptions or surveys.
  • Identifies deviations, delays, and inefficiencies in real-time to uncover improvement opportunities.

Patient-Centered & Actionable

  • Visual interfaces show each step in the patient's journey from referral to follow-up highlighting key moments, gaps, and emotional touchpoints.
  • Integrates patient-reported outcomes and sentiment analysis to surface pain points and elevate care quality.
  • Enables co-design with patients and clinicians, aligning care pathways with real needs.

AI-Powered Insight Engine

  • Applies machine learning and natural language processing (NLP) to clinical notes, appointment logs, and patient communications.
  • Detects risk patterns (e.g., drop-offs, readmission likelihood, care fragmentation).
  • Predicts optimal next steps personalized to patient history, condition, and care team behavior.

Seamless Integration with Virtual Assistants

  • Links directly with AI-powered clinical assistants to trigger automated reminders, documentation, and follow-ups at critical journey moments.
  • Supports proactive intervention by alerting providers when patients fall off their expected path.

Protecting patient data is our priority. we are HIPAA compliant

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